OON Approved Public Review System:

The work of OON Approved Program is to be one of high standards. We will constantly look for feedback from our members clients in regards to quality of work completed, quality of service, professionalism and overall experience. The public of Leeds and Grenville are a key component to our system, and are encouraged to contact us and provide us with feedback, both positive and negative.

Professional or Public Comments or Complaints will be received in confidence, and sent into the Membership Review Committee. They will then act as a disciplinary committee and review the complaint to validate, confirm and suggest actions towards the member in question.

Based on the Public Review Investigation; If an existing OON Approved Member is falling short on their service requirements, or is not within compliance with the code of conduct OON Approved will review the issues / situations and the member may have their Membership Terminated / Suspended from the OON Approved Program.

The Public Review System is NOT only for OON Approved Members, this will also be open for public review of other Businesses, Professionals and Public Services in Leeds and Grenville.

Complaints will remain confidential until the review and/or investigation is completed.